Claims Management



Auto accidents happen every day in Houston, Texas. You may have been fortunate enough to have avoided injury, but what if your car wasn’t as lucky? When you get into an accident, one of the first steps you’ll take in getting things back on track is getting a preliminary repair estimate. Depending on whether insurance is involved, the type of claim and whether or not your vehicle is derivable or non-derivable will dictate how this process may unfold.

Different insurance companies manage claims in different ways, although most should follow a similar processes.


Drive In Claims


Some insurance companies have drive-in claim centers. If your vehicle is derivable they may ask you to bring your vehicle to one of these centers for an inspection prior to beginning the repair process.

You DO NOT have to use their recommended shop to do the repairs.

Easy Online App


There are even Smartphone Apps which allow you to send photos to an inside adjuster to quickly receive a preliminary repair estimate.

Field Appraisal


You may even request that your vehicle be inspected at our location and the insurer will have a field appraiser inspect the damage and write an estimate based on the insurance company’s assumptions about repair costs.

The Claims Adjuster


Whether you submit a claim to another driver’s insurer or to your own, you will need to deal with an insurance claims adjuster.

Remember that the claims adjuster works for the insurance company, not for you. They may lead you to believe otherwise but, their job is to save money for their employer.

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